Refund policy

Return & Refund Policy

At Optics Outlet UK, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of receiving them.

Returns

To be eligible for a return:

The item must be returned within 30 days of delivery.
The item must be in the same condition as received.
All original accessories, packaging, manuals, and included items must be returned.

Non-Returnable Items

The following items may not be eligible for return:

Products damaged due to misuse, neglect, or unauthorised modifications.
Items returned incomplete or missing accessories.
Products sold as clearance, spares/repairs, or otherwise marked as non-returnable.

Return Process

To initiate a return, please contact us with your order number and reason for return. Once your return request has been approved, we will provide instructions for returning the item.

Customers are responsible for return shipping costs unless:

The item is faulty.
The item was damaged in transit.
We sent the incorrect item.

We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost during return transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 48 hours of delivery and provide photographs where possible. We will work with you to resolve the issue promptly.