Shipping policy

Shipping Policy

At Optics Outlet UK, we aim to provide a reliable, secure and efficient delivery service. Every order is carefully inspected, tested and packaged to ensure it arrives safely and in the condition described.

Shipping Destinations

We currently ship within the United Kingdom only.

Dispatch Times

All orders are dispatched within one working day of receiving cleared payment.

Orders placed on weekends or UK public holidays will be dispatched on the next working day.

Delivery Methods

We offer free UK delivery on all orders.

Depending on the product and order value, we use one of the following Royal Mail services:

  • Royal Mail Tracked 24 – Estimated delivery within 1–2 working days.

  • Royal Mail Tracked 48 – Estimated delivery within 1–2 working days.

  • Royal Mail Special Delivery Guaranteed – Next working day delivery and requires a signature upon receipt.

The delivery service used for your order will be selected based on the item being shipped.

Secure Packaging

Every item is inspected, tested and securely packaged prior to dispatch.

Orders are packaged securely in plain, discreet packaging without any external branding indicating the contents, helping to protect both your purchase and your privacy during transit.

Shipping Insurance

All parcels are shipped with appropriate insurance for their value, providing protection against loss or damage while in transit.

Lost Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible.

We will work directly with Royal Mail to investigate the shipment. If Royal Mail confirms that the parcel has been lost in transit, we will arrange either:

  • A replacement item (where available), or

  • A full refund.

Damaged Deliveries

If your order arrives damaged, please contact us promptly with:

  • Clear photographs of the product.

  • Clear photographs of the external packaging.

  • Any visible damage to the parcel.

This information enables us to investigate the issue and process a claim with the courier as quickly as possible.

Delivery Address Changes

To help prevent fraud and ensure secure delivery, we are unable to change the delivery address once an order has been placed. Please ensure all delivery details are correct before completing your purchase.

Collection

Collection is available by prior arrangement only.

If you wish to collect your order, please contact us before purchasing so collection arrangements can be agreed.

PO Boxes

We are able to deliver to PO Box addresses, subject to Royal Mail's delivery requirements.

Questions

If you have any questions regarding shipping or delivery, please contact our customer support team before placing your order. We will be happy to assist you.